Loandock is an AI loan processor.
Clara builds and pre-underwrites the file, submits it to the lender, works the conditions that come back, coordinates borrowers and third parties, and keeps the loan moving inside your existing systems, 24/7.
For mortgage brokers and lenders. 30-minute walkthrough. No loan files needed before the call.
Trusted by team members at
Works across your mortgage systems
Encompass
Lodasoft
Give your team more time with borrowers.
Clara handles the document requests, follow-ups, pre-underwriting checks and submission work that fill your team’s day. Your loan officers have more time for borrower conversations, and your processors can focus on the files that need their judgment.
Lower processing costs.
In our work with independent mortgage banks, we’ve seen processing costs fall by about 70%.
From pre-approval through clear-to-close.
Clara starts at pre-approval. She builds the file, verifies what arrives, pre-underwrites it, submits it, works the conditions that come back, and coordinates everyone involved.
Clara builds the file.
She collects and organizes what the file needs: paystubs, W-2s, tax returns, bank statements, assets, mortgage statements, insurance, identification, explanations, and the title and contract documents. When something has not arrived, she follows up on her own, at whatever hour it comes in.
Illustrative workflow. Sample documents.
Loan package, 12 document types
- Paystubs, 30 days
- W-2s, 2 years
- Tax returns, 2 years
- Bank statementsRequested
- Asset accounts
- Mortgage statement
- Homeowners insuranceRequested
- Photo identification
- Letter of explanationFollow-up sent 8:02 pm
- Title documents
- Purchase contract
- Program documents
Watch Clara work a file.
Clara builds the file before submission, requests and checks condition documents, and files what fulfills each condition. Cases that need judgment go to your processor.
On one live file, a borrower sent pay stubs for the wrong pay period. Loandock requested the correct ones, checked them and filed them against the condition.
Clara adapts to your company.
Clara follows your team’s processes across your LOS, lender portals, FHA Connection and county records. Ask her to work on a file through Slack, Microsoft Teams, SMS or email. She carries out the task and brings the result back to your team.
Your files stay in your LOS. Your admin controls what Loandock can access and can revoke it. Each action is logged for your team to review.
See how it fits your team:
Borrower, title, insurance agent, HOA, employer and servicer each owe a document. Loandock requests and chases each one, checks what comes back and files it in your LOS, where the condition is marked fulfilled. What needs clarification is stopped and goes to your processor. Your underwriter clears the conditions.
Ask Clara. Then let her do it.
Loan officers and processing teams talk to Clara where they already work: Slack, Microsoft Teams, text, or the Loandock dashboard. She answers from the live file state, and when allowed, she takes the action.
- She reads the file, not a status summary. Ask what is holding a loan up and the answer comes from the file as it stands at that moment.
- She does the work you ask for. Say follow up with title and she emails title, then texts the borrower.
- Everything lands in the activity log. What she did, when she did it, why she did it and which evidence she used, all readable by your team.
Common questions.
What is an AI loan processor?
Software that does the processing work on a file, not just part of it. Once a borrower is under contract, Clara builds the package, reads and verifies every document, pre-underwrites the file, submits it to the lender, works the conditions that come back, and coordinates the borrower and every third party until the loan is ready to close.
Does Loandock make the credit decision or clear conditions?
No. AUS, lender policy and the underwriter stay authoritative. Clara works each condition from request through resubmission, then the authorized lender person makes the final clearance decision.
How does Loandock connect to our systems?
We map your processes and the systems you use during onboarding. Clara works in your LOS and the portals you approve, following your checklists and lender requirements. Your team can reach her in Slack, Microsoft Teams, SMS or email. Your admin controls her access.
Does it replace my processing team?
It changes what the team spends its time on. Clara works every available action across every active file, nights and weekends included. Your processors make the judgment calls, and every question Clara sends them arrives with the documents already gathered.
How does Clara contact borrowers and third parties?
By text and email, with verified contacts, quiet hours and opt-outs respected. Title, insurance, employers, payoff providers, HOAs and servicers are contacted the same way, and every message is logged on the file.
See how it would work for your team.
We’ll show you how Clara handles a document request through fulfillment, then talk through where it could help your team. The walkthrough takes 30 minutes. You don’t need to send us any files or documents.
Choose a time for your walkthrough.
30 minutes with the team. No files or documents needed.
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No charge on a file that doesn't close. On at least 80% of files that do close, the file is done before the estimated closing date set after initial underwriting. A file that closes late because of Loandock is free.